Privacy Policy

01What Information We Collect

We collect information you give us directly and information collected automatically when you use our website. This may include:

• Contact details such as your name, phone number and email address
• Appointment information such as services requested, preferred dates and notes you provide
• Payment information, which is processed securely by our third-party payment and booking providers and is not stored on our servers
• Messages and communications you send to us by form, text or email
• Technical and usage data such as IP address, browser type, device information and pages visited
• Cookie and tracking data as described in Section 4

02How We Use Your Data

We use the information we collect to:

• Schedule, confirm and manage your appointments
• Send appointment confirmations, reminders and account-related messages
• Respond to your questions, requests and feedback
• Send promotions, offers and updates when you have opted in to receive them
• Improve our website, services and customer experience
• Meet legal, tax and regulatory obligations

03SMS Opt-In Details

Program name: Victoria Nail Spa SMS Alerts.

How to opt in: You can opt in by submitting your phone number through a form on our website or during booking and by checking the consent box that names Victoria Nail Spa. Consent is not a condition of purchase or of receiving any service.

Message Types

• Appointment confirmations and reminders
• Booking and schedule updates
• Promotions, offers and special announcements
• Customer care and follow-up messages

Message Frequency

Message frequency varies based on your activity and the type of message, for example appointment confirmations are sent as needed and promotional messages are occasional.

Opt-Out and Help

Message and data rates may apply.

04Cookies & Tracking Information

Our website uses cookies and similar tracking technologies to remember your preferences, understand how the site is used and improve performance. You can control or disable cookies through your browser settings, though some features of the site may not work properly if cookies are turned off. We may also use analytics tools that collect aggregated, non-identifying usage data.

05Data Security Practices

We use industry-standard safeguards to protect your information, including SSL/TLS encryption for data transmitted through our website. Payment transactions are handled by PCI-compliant third-party processors. While we take reasonable steps to protect your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

06Your User Rights

You have the right to:

• Unsubscribe from SMS messages at any time by replying STOP
• Unsubscribe from marketing emails using the link in any message
• Request access to the personal information we hold about you
• Request that we update or correct your information
• Request that we delete your personal information, subject to legal retention requirements
• Opt out of certain data uses by contacting us directly

To exercise any of these rights, contact us using the details in Section 9.

07Age Restriction

Our website and messaging programs are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

08Sharing & Disclosure

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our business, such as booking, payment and messaging platforms, and only to the extent needed to provide those services. We may also disclose information when required by law or to protect our rights, safety or property. As stated above, mobile opt-in information is never shared with third parties or affiliates for marketing or promotional purposes.

09Contact Us

If you have questions about this Privacy Policy or your information, contact us:

See also our Terms of Service.